Office Interiors Return & Refund Policy
Return & Refund Policy
We want you to love the way you work. And you can't exactly do that if you don't love the product you have purchased from us, nor can you do that if your product is somehow damaged upon arrival. But things do happen. So, we're here to make your return or exchange process as effortless as possible.
Returning a purchase
We gladly accept returns within 15 days of the receipt date.
Here is how you can return your purchase:
- Email us at [email@example.com] with the order number, the name the item was shipped to, and the product you're returning.
- We'll send you a return authorization number, which you'll need to submit with your item.
- Send the product back to our address in the original condition with all the original packaging
- We suggest arranging a shipping method that includes tracking to protect your return. It's up to you to pay the shipping cost. Once we receive your item, we'll look it over. If everything is good, we'll refund you within five business days.
656 Windmill Road
Dartmouth, NS B3B 1B8
What's not returnable?
Unfortunately, we can't process a return on any item that we cannot resell as new. Any product that cannot be returned in the same condition it was received cannot be returned. All clearance or sale items are final sale.
All special orders are also final sale. This includes any products which have been customized or otherwise do not match our stocked variety (ex., custom colour, configuration, or material). If you're unsure whether your order can be returned, please reach out to [firstname.lastname@example.org].
Is there a cost for me to return an item?
We charge a restocking fee equal to 25% of the original purchase price when you return something. Unfortunately, we can't accept returns shipped C.O.D. or on our account.
How do I return a damaged product?
We never like it to happen, but occasionally you may receive a product that has been damaged somewhere along the journey between the factory and your doorstep. We'll work as quickly as possible to replace the item at no cost to you. Just let us know within 24 hours of delivery that your product is damaged. Then, please follow these steps to get your damaged product replaced as quickly as possible.
Outside Damage to the Package
If you receive a package with obvious damage to the outside of the packaging but believe the item inside is intact, advise the courier to record this fact before signing for your package.
Damage to Package and Contents
If a package appears significantly damaged, you can refuse delivery. It will then be returned to the place of origin. Please notify us immediately if this occurs. We will arrange for a replacement to be sent to you as quickly as possible.
Damage to Contents
If the packaging is intact, but the contents are damaged, please don't throw away the original packaging. Instead, take photos of the damage to items and then contact us at [email@example.com], then follow the return steps above. We will send a replacement of your damaged item at no cost to you.